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| | | | Customer Care | | Home » Customer Care | | | | COMITTMENT TO 100% CUSTOMER SATISFACTION
Sparkle Bright Products embraces a commitment to excellence and 100% customer satisfaction. We strive to deliver personalized customer service and quality jewelry cleaning products to all of our customers. If we fail in some way to meet your expectations, please contact us at (877) 744-0514 so we can resolve any issues. Thank you, and enjoy your cleaning products!
Sparkle Bright Products Customer Care
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ORDERING
Order by PHONE or ONLINE
Telephone: (877) 744-0514 Toll-Free
USA & INTERNATIONAL SHIPPING INFORMATION
For domestic shipments within the continental 48 states, Sparkle Bright Products uses the United States Postal Service and UPS. You are able to choose your shipping method at checkout.
INTERNATIONAL ORDERS
Sparkle Bright Products has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Sparkle Bright Products. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
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SparkleBrightProducts.com SAFE SHOPPING GUARANTEE
Protecting your order information is a priority for us. Thanks to our secure servers, we are able to guarantee that every transaction you make on Sparklebrightproducts.com will be 100% safe.
We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
To check the security of your connection, look at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Please contact us with questions or comments about our shipping procedures. Send us an email at customercare@sparklebrightproducts.com.
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PAYMENT OPTIONS
We accept Visa, Master Card, Discover Card, and American Express through PayPal. You can safely enter your credit card information via our secure server. Please see Privacy & Security above regarding SSL (Secure Sockets Layer).
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RETURN POLICY
If you are not completely satisfied with your purchase, we will gladly take the unused item(s) back for an exchange or refund within 30 days of receiving your item. All returns must first obtain a return authorization number (RA #). You can obtain an RA # by emailing customercare@sparklebrightproducts.com. Returned merchandise MUST be in their original product packaging. Please DO NOT MARK on the product package.
The return address information will be given along with the return authorization number (RA #). Once the original item is returned, you will either receive store credit or a credit on your credit card in the amount that you originally paid (minus shipping costs).
Sparklebrightproducts.com is not responsible for shipping charges on any returned items. This is the responsibility of the customer.
Your credit refund will be issued within 7-10 business days of the day your package is received at our office. If you are returning a gift we only allow store credit.
Please contact us with questions or comments about our Return Policy. Send us an email at customercare@sparklebrightproducts.com.
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DAMAGED GOODS
In the event an item(s) is damaged during delivery, please inform the delivery person immediately. Whether or not contact is made with the delivery person, please contact us via email at customercare@sparklebrightproducts.com to inform us of the damage and to arrange for replacement of the damaged item(s) if necessary. Once approved, a return authorization number (RA #) will be generated and the replacement item(s) will be sent.
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REFUSAL OF DELIVERY
If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Sparklebrightproducts.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price, less the actual shipping cost. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged during shipping.
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INCORRECT SHIPPING ADDRESS PROVIDED
Packages that are returned or shipped with an incorrect address provided by the customer will be subject to an additional $5.00 shipping charges. This is the cost we incur from UPS and Fedex when a shipping address is entered incorrectly. Orders that were shipped to the incorrect address and subsequently refused are still subject to actual shipping charges. Once we receive the package back in our office, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
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COOKIES AND HOW TO TURN THEM ON
Our site requires cookies to be enabled in your browser in order to add items to your cart. If you are having difficulty adding items to your cart, please check to verify that your cookies are turned on.
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CANCELLATION POLICY
Important - If you need to cancel an order please follow the instructions below:
Send us an email, with your name, the order number, and the item(s) you are requesting a cancellation to customercare@sparklebrightproducts.com.
You will then be issued a cancellation request number (CR #). All cancellation requests require our authorized confirmation. Simply requesting a cancellation does not guarantee an order has been cancelled. Once the cancellation has been authorized you will be provided with a confirmation via email. If you do not have email, arrangements can be made to provide you with a copy of the confirmation.
Please note that when you request a cancellation and the item(s) has already been shipped then we will not reimburse you for the shipping charges. If the item is in transit you may refuse shipment and the item(s) will return back to our warehouse (see Refusal of Delivery).
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